Throughout the global marketplace, customer feedback has become a necessity for many businesses to succeed. The purpose of this survey is for us to gain an understanding of how you use our products, your satisfaction or displeasure with the functions or features of the programs, whether or not they meet your needs, and how they affect your day-to-day operations.

Our lifeline is our line of communications with our customers. Since AllMax products are rooted in customer input, this is a great opportunity for you to get involved in our processes and impact product development through your suggestions, praises and concerns. Please help us serve you and others better by completing this important Customer Satisfaction Survey.

• What software do you currently use?
   Water     Wastewater     Pretreatment   Biosolids     Antero (ATM)    
• Who actually uses the software, and where?
  
• How did you originally hear about us?
   Word-of-mouth     Print     Internet     Trade show     Other    
• What software or method of data management did you use prior to investing in AllMax software?
  
• Cost for AllMax software and services is:  Competitive     Low     High    
• Besides the software you use from AllMax, what other type do you use for:
  
  Operations? 
  
  Maintenance? 
  
  Pretreatment? 
• How familiar are you with the features and capabilities of the software?
   Not at all     Somewhat     Very    
• If we were to provide training in your region, how far would you be willing to travel or send someone? 0 to 50 miles51 to 100 miles101 to 250 miles250 to 500 miles500+ miles
• Do you take advantage of workshops and training sessions? YesNoNever been invited to attendNot in the budgetDid not know services were available
• When was the last training session you attended?
  
• What features (Operator10 and/or Antero) do you find most useful?
  
• What features or functions do you find most troublesome?
  
• What features of functions would you like to see improved?
  
• What features or functions would you like to see added?
  
• What features of functions do you think are unnecessary?
  
• Do you have a SCADA system? If so, what type? 
• Do you have a LIMS system? If so, what type? 
• Do you operate on a computer network?   No Yes      If so, what type of network?   MicrosoftNovellUnixOther
• If you own the software but do not use it, why?
  
• What is your primary source for industry news and new products?
  
   If print, please specify publications: 
  
   If internet, please specify websites: 
  
   If trade show/exhibit, please specify: 
  
   If other, please specify: 
• What type of technology would help you in your handling of data (i.e., web based, cell phone, etc.)?
  
• How would you rate your satisfaction with the software? 1 - Very Satisfied2 - 3 - Satisfied4 - 5 - Not Satisfied
• How would you rate your satisfaction with the services you have received? 1 - Very Satisfied2 - 3 - Satisfied4 - 5 - Not Satisfied
• How likely are you to buy from us again? 1 - Very Likely2 - 3 - Likely4 - 5 - Not Likely
• How likely are you to recommend our products to others? 1 - Very Likely2 - 3 - Likely4 - 5 - Not Likely

Name * 

Position 

Company * 

Address 

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By including your fax number and email address, you are giving us permission to send you important information regarding AllMax products, technical information, training opportunities, workshops and other company information as it becomes available.

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